About Pocket Concierge
At Pocket Concierge, we provide access to premium restaurants in Japan from exclusive reservations and foodie favorites, to undiscovered gems. Guests have access to a selection of the most premium restaurants in Japan, curated by dining experts, and our smart payment process allows for an optimal dining experience.
With Pocket Concierge, you can be sure to find your next favorite spot and feel like an insider in the world of dining.
Discover, book, and pay all in one place.
Our Service
Premium dinning restaurants in Japan often require booking in advance. Navigate and reserve your restaurant of choice in English.
Our dinning experts have carefully curated our list of eateries based on quality and expression of culture.
Settle your bill fully online, without the need for in-store transactions*
* Some restaurants may charge for additional orders made in-store.
How It Works
Before
Dining
After
Before
Discover and reserve premium
restaurants in Japan
Dining
Enjoy a smooth dining experience with
smart payment
After
All charges will be made to the credit card on file and your receipt will be available online.
Pocket Concierge Reservation Principle
Pocket Concierge deeply respects each chef's dedication and passion.
The chefs prepare incredible dishes with premium ingredients and provide guests with exceptional service to create unforgettable dining experiences, so we kindly ask for your understanding of the cancellation policy.
Pocket Concierge Guidelines
Sign up now to discover curated selection of restaurants. Sign up to our newsletter for new restaurants and announcements.
Discover the finest dining experiences. Browse our curated selection of top-rated restaurants and find your next unforgettable dining experience.
Check restaurant policies before making a reservation to ensure you can enjoy your meal to the fullest.
Please notify the restaurant of any allergies in advance.
Reservations require advance payment for the course fee. Additional orders at the restaurant will also be charged online.
Enjoy a Premium Dining Experience with Pocket Concierge
Explore a curated selection of restaurants
with seamless online reservation and payment.
A: To check the latest booking status, please access ‘Reservations’.
https://pocket-concierge.jp/en/account/reservations 
* Log-in is required.
If the status is ‘Pending’, please wait for the restaurant to confirm the reservation.
■If your request is regarding your upcoming reservation (confirm, change, or cancel) or any questions regarding restaurant services, please access ‘Reservations’ which can be found under your name in the upper right corner of the page after logging in. Please click on ‘Changes-Inquiries’ to submit your inquiry. Your inquiry will be sent directly to the restaurant.
* Please note that we will not be able to respond to questions, change requests, etc. if you do not have access to ‘Reservations’.
* A reservation is confirmed when ‘Reservation Completed’ is displayed on the user's personal account page on the site.
* Please be sure to visit your personal account page after making a reservation to confirm the status of your reservation regardless of whether or not you have received a reservation confirmation email.
* Losses due to ‘not receiving an email’ or ‘not checking the email account’ will not be compensated.
A: To change the date, number, or type of seats, please go to ‘Reservations’.
https://pocket-concierge.jp/en/account/reservations
* Log-in is required.
If your request is regarding your upcoming reservation (confirm, change, or cancel) or any questions regarding restaurant services, please kindly access ‘Reservations’ and click on ‘Changes-Inquiries’ to submit your inquiry. Your inquiry will be sent directly to the restaurant.
A: ‘Smart payment’ ~Make your dining Experience smarter~
Pocket Concierge provides a service that allows people who spend time together at restaurants to relax and enjoy the best dining experience and smoothest payment process.
The checkout process from booking to arrival at the restaurant is as follows.
①When applying for a reservation: Billing for your tasting menu
When you request a reservation, we will pre-authorize your card (credit line).
At the time of reservation confirmation, payment will be made in advance of the tasting menu.
②When you get to the restaurant: Billing for additional orders
Any orders made in addition to the tasting menu will be charged to the same credit card after you finish the meal. You do not need to pay at the restaurant, and you can leave the restaurant directly after eating. Receipts will be sent to you by email after you leave the restaurant, ensuring complete discretion without your guests observing any payments being made.
* If you need to check your bill before leaving the restaurant, please ask a restaurant staff member for assistance.
* Some restaurants require that any additional items to be paid for at the restaurant. Please check the ‘Reservation Policy’ to confirm if this is the case at your restaurant.
* If you do not receive an email with your statement after your visit, you can check this by going to your account under ‘Reservations’.
A: Please review the steps below and submit your reservation request if you are unable to complete your reservation request.
1) Log-in to your Pocket Concierge account
2) Enter your phone number and save it.
https://pocket-concierge.jp/en/account/profile
3) Enter your credit card information and save it.
https://pocket-concierge.jp/en/account/payment-methods
A maximum of 5 cards can be registered. Please be sure to confirm the following details when registering:
* The card information (name and card number) is entered correctly as it is printed.
* The year and month of the expiration date are entered in the printed order without a / (slash).
* Verify that the security code is entered correctly.
* Make sure there is no problem with the limit or expiration date.
* We only accept VISA, MASTERCARD, DINERS, AMEX and JCB cards for payment.
4) Please try sending your booking inquiry again.
Note for the reservation request form: Please note that there is a check box under Reservation Request - Important Notices, so please make sure the box is checked.
If you cannot complete your reservation request even though the above information is correct, please try again with another card. Please use the latest version of Safari, Google Chrome, Firefox, etc., in an environment with good reception, as Internet Explorer may sometimes not work properly.
