For your convenience, we have provided a translation of this page below. This translation is for informational purposes only, and the definitive version of this page is the Japanese version.
Pocket Concierge Co., Ltd. (hereinafter “the Company”) with regard to the services for dining provided by “Pocket Concierge”, a tool and a platform provided and operated by the Company, and American Express Company or its subsidiaries (hereinafter “the Service”), shall handle information regarding the Company’s users and registered restaurants (hereinafter “Customer Information”) in the manner prescribed below.
Purposes of use | Details of purposes of use | Information used |
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Provision, maintenance, or enhancement of the Service for users |
・For identification of users registering accounts for the Service and prevention of improper use of the Service ・For identification of person(s) visiting restaurants and provision of information and services related to food and beverages, and food served at restaurants ・For smooth provision, maintenance, and enhancement of the Service or fraud prevention ・For confirmation of eligibility for the use of the Service and other verification processes ・For necessary system operation for the implementation of the Service ・For determination of location of restaurants based on the current location information of users and registered restaurants, and utilization of this information to provide service that utilizes this information. |
・Name, email address and telephone number ・Name, email address, gender, telephone number, date of birth and other information required for the provision of services relating to the person(s) visiting the restaurant, etc. ・The credit card's brand information, the last four digits of the credit card number and the expiration date of the credit card ・Information on usage ・Location information ・Device information ・Log information and action history information ・Cookies ・Voice information derived from recorded phone calls |
Provision, maintenance, or enhancement of the Service for registered restaurants |
・For identification of registered restaurants registering as a member of the Service and prevention of improper use of the Service ・For smooth provision, maintenance, and enhancement of the Service or fraud prevention. ・For operation of system that is necessary to provide the Service ・For determination of location of restaurants based on the current location information of users and registered restaurants, and utilization of this information to provide service that utilizes this information. |
・Name, email address and telephone number, date of birth, address, information stated on identification documents with a photo, etc. and IP address of the representative of the registered restaurant ・Publicly available information contained in official gazettes and telephone directories, etc., and information notified by registered restaurants, etc. to the Company at the time of and after registration as a member ・Information on usage ・Location information ・Device information ・Log information and action history information ・Cookies ・Voice information derived from recorded phone calls |
Notification and response, etc. to users and registered restaurants |
・For provision of information relating to the Service and response to inquiries etc. ・For notifications regarding new services relating to the Service or for provision of such services. ・For notifications regarding the terms of use of the Service; changes to this Policy; termination or suspension of the Service or contract cancelation; or other important notifications regarding the Service. |
・Name, email address, telephone number, date of birth, gender and other information, etc. required for the provision of services relating to the user ・Name of representatives, name, email address, telephone number and address of the registered restaurant ・Publicly available information contained in official gazettes and telephone directories, etc., and information notified by registered restaurants, etc. to the Company at the time of and after registration as a member ・Information obtained by the Company as a result of customer inquiries (including voice information derived from recorded phone calls) |
Dissemination of information regarding the business of the Company and American Express Company |
・Dissemination of business information by mail, telephone or email, etc., regarding membership registration for the Service ・Sales and solicitation of financial instruments and services, etc. of American Express Company ・Market research, statistics creation, and product development |
・Name and email address of the user ・Name of representative, name, email address, telephone number and address of the registered restaurant ・Publicly available information contained in official gazettes and telephone directories, etc., and information notified by registered restaurants, etc. to the Company at the time of application for and after registration as a member restaurant |
The Company shall appoint staff responsible for the handling of Personal Information, and shall establish a system to provide appropriate management of Personal Information that prevents fraudulent access to Personal Information, and loss, alteration, and leakage, etc. of Personal Information.
The Company may outsource to third parties the handling of all or part of the Personal Information received from users and registered restaurants (this refers to cases in which the management of data including Personal Information is outsourced, etc.). In such cases, the Company will sign non-disclosure agreements etc. in advance with the third party concerned, based on the content of this Policy. The Company will also carry out the supervision necessary to ensure that information safety is being managed appropriately by the third party concerned.
The Company may joint use the personal information of users and registered restaurants with our parent company, other group companies, Affiliated Companies, and other third parties to the extent necessary for the provision of the Service or Affiliated Services. In this case, we shall publicly announce in advance name of Affiliated Companies, purpose of information sharing, type of information to be shared, name and address of person responsible for management of such information, and in case of a corporation, name of representative of such corporation.
The following data-gathering tool is integrated into the Service in order to analyze how the Service is being utilized. Along with this, the Company may provide user or registered restaurant data to the provider of the data gathering tool below. The data gathering tool uses Cookies etc. to collect user or registered restaurant data that does not include personally identifiable information, and the data gathered shall be managed in accordance with the privacy policies and other regulations of the data-gathering tool provider.
You | | O |
Your Statutory agent | | O |
Your appointed agent | | O |
You | | O |
Your Statutory agent | | O |
Your appointed agent | | O |
You | | - |
Your Statutory agent | | O |
Your appointed agent | | O |
Please send any opinions, questions, and complaints regarding the Company's handling of Customer Information as well as other inquiries regarding the handling of Customer Information to the email address below.
Established: June 22, 2016
Amended: May 25, 2018
Amended: May 29, 2019
Amended: July 7, 2021
Amended: December 28, 2021
Amended: March 31, 2022
Amended: September 27, 2022
Amended: December 27, 2022